Description Frequently Asked Questions about the SN30 Pro What is the difference between SN30Pro SN edition and SN30Pro G Classic edition? The difference is their exterior design only. A. Texture on the Dpad B. Button colours C. Buttons shapes D. Enclosure colours As for system compatibility and functionality, they are the same. Do they have Screenshot, Home, Turbo, NFC functions when connected to Switch? Can I also wake up my Switch wirelessly with this controllers? When connected to Switch, you can find on these controllers: A. Screenshot = STAR button B. Home button = Logo button Turbo and NFC functions are not applicable here When connected to other devices, you can find on these controllers: A. Turbo button = STAR button No, you can not wake up your Switch wirelessly with this controllers What systems do they work with? Do they auto reconnect to those systems? They work with Switch, Windows, macOS, Android, Raspberry Pi as well as all the devices our retro receivers/adapters support. They auto reconnect to all the systems mentioned above with the press of START once they have been successfully paired. Does it work with iPhone, iPad, PS3, PS4, Xbox One, Xbox 360, Wii, Wii U? What is the difference between SN30 Pro and N30 Pro2? The differences are: A. Shoulder button physical layout SN30 Pro – two level placement for R1/R2 and L1/L2. N30 Pro 2 – one level placement for R1/R2 and L1/L2. B. LED indicators SN30 Pro – four small LED lights placed on the bottom of the controller. N30 Pro 2 – two long narrow curved lights on the sides. C. Motor and thumb stick cap size SN30 Pro – eccentric shaft gear motor and 17mm diameter thumb stick cap. N30 Pro 2 – Linear vibration motor and 11mm diameter thumb stick cap. My controller does not turn on anymore. Nothing happens when I press on it. What should I do? Please follow the procedure below to fix the issue: A. Press and hold START for 8 seconds B. Press and hold L1+R1+START for 3 seconds to enter its pairing mode. Red Power LED will turn on C. Go to https://support.8bitdo.com/firmware-updater.html to get Upgrade Tools and upgrade its system following the instructions D. Restart the controller and follow the instruction manual provided on our website afterwards How can I make sure the button mapping on this controller is as Switch Pro not Xbox controller when it is connected to Steam? Just follow the procedure as below: A. Press and hold Y+START to turn on the controller B. Press and hold pairing button for 3 seconds to pair them C. Find ‘Switch Pro support’ & ‘Nintendo button mapping’ and click on them What are the four small LEDs for on the bottom of the controller? They are controller mode indicators: A. LED 1 blinking: D-input mode B. LED 2 blinking: X-input mode (Xbox 360 mode) C. LED 3 blinking: macOS mode D. LED Rotating: Switch mode or pairing mode E. Solid LED: connection is successful *It also indicates the player mode when connected to Switch. How do I charge the controller? How long does the battery last when fully charged? We suggest you charge it via a phone power adapter. The controller uses 480mAh rechargeable battery with 1-2 hour charging time. The battery can last up to 18 hours when fully charged. Can I use it wired, via a USB-C cable? Yes, you can. You can connect it to Windows, Android, Raspberry Pi and macOS using a USB cable. *This does not apply to Switch. My SN30 Pro does not connect to Switch no matter how many times I have tried. What should I do? This might be caused by there are too many controllers connected to your Switch, as one Switch can take up to 10 controllers at a time maximum. Please follow the steps below to fix it: A. Go to ‘System Setting’ on your Switch, then click on ‘Controllers and Sensors’ to disconnect the controllers which are connected to it B. Restart your Switch C. Press and hold Y+START to turn back on the controller. Press the pairing button on the controller for 3 seconds D. Go back to ‘System Settings’ and choose ‘Change Grip/Order’ to pair them Does this controller use HD rumble or a normal rumble? It uses a normal rumble, not HD rumble. Use L1+R1+SELECT key combination to turn on/off its vibration. How many SN30 Pro controllers can I use at a time? It depends on the number of controllers each device can take. Multiple SN30 Pro controllers can be used at a time. What is the Bluetooth range? 10 meters. This controller functions the best within the range of 5 meters.