Frequently Asked Questions
We have sorted the most frequently asked questions in the topics below. Find out all details about how we handle orders, shipping, warranty and returns.
If you can't find the answer your looking for, feel free to contact us! Our Gear Geeks are available everyday from 09:00 to 19:00 GMT +1 through email and chat.
Yes you can! Want to try before you buy to get a feel for it? Book a test drive at one of our stores by going to the product page and clicking ‘Book a test drive’ and fill out the form.
Our stores are located in the Netherlands, Denmark and Croatia. See all address details on our stores page.
Fatdaddy is the biggest electric mobility shop in Europe.
The idea for our company started at the end of 2017 when we, a group of friends, worked on a Do It Yourself skateboard project.
While we are a small operation, years of experience in the boarding and tech industry has allowed us to operate extremely efficiently keeping costs down for our customers.
- Fill in the repair request form on our repairs page.
- If we accept your repair request, ship us your product.
- Once it arrives we perform a diagnostic of the issue.
- We will consult you beforehand to approve the repairs.
- After completing repairs and testing, we ship it back.
Our electric skateboard repair and maintenance team is equipped with parts for almost every board ever produced. We also build special batteries and are able to assist you in building your own DIY-eboard (Do It Yourself Electric Skateboard).
We are the official repair centre for Boosted Boards, Evolve and Enertion.
If you want a quote, fill in the form on our repairs page.
Please make sure you have filled a repair request here. If your request for repairs has been approved you can ship your product to the address below:
Fatdaddy Amsterdam (repairs)
Street: Vijzelgracht 7
Country: The Netherlands
Made sure you write on the package slip that this includes an item that is going to be repaired. Investigating will cost 49 euro’s and will be invoiced before sending the item back, shipping is free in The Netherlands but we charge a fee for other countries.
The Fatdaddy Extended Plan is a additional warranty that we offer for electric skateboards. You can select the plan on the product page of electric skateboards.
We give great service by default but with our Extended Service you will get even more! You never have to pay for parts during repairs and you will also get a free loaner during repairs so you can keep on riding! Protect your purchase and ride carefree.
The warranty covers the original purchaser from any defects in material or workmanship under normal use for six months from the date of invoice.
Warranty parts will be provided free of charge with free shipping to all original purchasers in the EU. Original purchasers outside the EU will be provided warranty parts free of charge, if covered under warranty, but they will have to pay shipping.
This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Please refer to your manual for additional examples of uses not covered under warranty.
Read more details on our Warranty page.
Your warranty period is valid for six months from the date of the original purchase from Fatdaddy and is valid provided the product is only used in accordance with published guidelines from Fatdaddy for the product, including the product’s user manuals and technical specifications.
Returns & Refunds
Returning products? Make sure they are packed properly and safe.
Street: Vijzelgracht 7
Country: The Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are not entirely satisfied with your purchase, we’re here to help. Sadly we cannot take back used products, so make sure you don’t unpack or ride it.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, products must be unused and in the same condition that you received them. The product must be in the original unopened packaging. There will be a restocking fee applied to any order that include electronics.
It is only possible to change your order if it has not been shipped yet. Please contact support as soon as possible. The sooner you’re able to let us know about any changes you’d like to make, the more likely we will be able to accommodate any requests.
Pretty much, yes! All you’ll need to do is unpack the order and mount the accessoires. Don’t worry, you won’t have to be a mechanic to do it – we include all the instructions and tools you need to get rolling. Our team is always available to help via email, web chat, and social media!
Ebikes and e-scooters might need some small assemblage upon arrival.
If you did receive a track & trace code, please contact support with your order number.
No problem. If you’re not completely in love, let us know and send it back to us. For more info, check out our handy Returns & exchanges page.
You certainly can! Just select “Pick up in Fatdaddy store” at checkout and choose the most convenient store location for you. You’ll receive an email as soon as your order is ready to pick up – just remember to bring your ID, so we know it’s you.
Since we are a EU registered company we pay all import and VAT duties for you in advance. Although there might be a small extra fee added by the forwarder but this only happens when you live on an island where you can only come with a jetski.
Buying something online with Fatdaddy should be just as hassle-free as picking one up in one of our stores. We ship all products straight to you, for a small charge whatsoever. You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item like our competitors.
We ship to every EU and a few US locations* though direct, secure and insured shipping.
When you order at Fatdaddy, we ship it straight to your door, for a small fee, so you can get riding right away.
You can check the estimated shipping time for orders on this page or on the checkout page. All accessories ship within 48 hours. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.
*We ship to certain area’s in the US. Want to know more about shipping to your US address send us an email.